OrdSof

Success stories

Complex systems.Measurable outcomes.

Explore how OrdSof partners with global healthcare providers and ISVs to architect scalable ecosystems and streamline the care journey.

Health Cloud Case Study: Transforming Patient Outcomes

Streamlining the Care Journey: A 360-Degree Healthcare Transformation

The challenge

A growing healthcare provider was struggling with fragmented patient data across multiple legacy systems. Patient intake was manual, care coordination was handled via spreadsheets, and billing transparency was non-existent.

The solution

Patient 360

Centralized medical history, insurance verification, and care plans.

Experience Cloud Portal

Built a secure, HIPAA-compliant portal for patients to book appointments and view lab results.

Automation

Leveraged OmniStudio to automate the patient intake workflow, reducing manual data entry by 65%.

40% Increase in patient engagement within the first quarter.

25% Faster care coordination response times.

Full Compliance: A secure, scalable architecture ready for audit.

Case Study A: US Revenue Cycle Management (RCM) & PMS

Optimizing Revenue Velocity for a Multi-Specialty US Clinic

The challenge

A Florida-based clinic faced a 22% claim denial rate due to manual coding errors and fragmented data between their Patient Management System (PMS) and billing clearinghouse.

The solution

FHIR API Integration

Implemented a custom Salesforce Health Cloud layer that integrated their PMS via FHIR APIs.

Automated Tasks

Automated actionable task generation for blocked claims, a core feature of our MedBill framework.

15% Increase in Net Collection Ratio within 90 days.

Reduction in Days in AR from 52 to 38 days.

98% Clean Claim Rate achieved through automated pre-submission scrubbing.

Case Study B: Indian Hospital Management System (HMS)

Digital Transformation of a 150-Bed Multi-Specialty Hospital

The challenge

Patient discharge times averaged 4 hours due to paper-based pharmacy and lab clearances, leading to bed turnover delays and revenue leakage.

The solution

Unified HMS Portal

Deployed a unified HMS portal with integrated ABHA (Ayushman Bharat Health Account) ID mapping.

IPD Digitization

Digitized the IPD workflow, allowing real-time nursing notes and instant pharmacy billing.

60% Reduction in discharge processing time.

Zero Revenue Leakage through automated inventory syncing.

ABDM Compliance: Fully integrated with the national digital health ecosystem.

Case Study C: Salesforce ISV & 2GP Development

Launching a Scalable 2GP Healthcare Package on the AppExchange

The challenge

A healthcare startup needed to move from a project mindset to a product mindset by packaging their proprietary logic for the Salesforce AppExchange.

The solution

2GP Architecture

Architected a Second-Generation Managed Package (2GP), handling complex security review requirements.

Feature Management

Implemented a modular feature management strategy for scalable product delivery.

Successfully passed Salesforce Security Review on the first attempt.

Automated versioning and patch delivery using SFDX and GitHub Actions.

90% Reduction in deployment time for product updates.

Still curious

What teams ask before we start.

General Salesforce Consulting

A Salesforce Partner provides a team as a service model, giving you access to Certified Architects, LWC Developers, and Industry Experts for the cost of one senior hire. We bring cross-industry best practices that prevent costly technical debt.

Healthcare & RCM (US & India)

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